Thursday, December 29, 2005
My Earthlink DSL
Okay. I just got off the phone with Earthlink, my DSL provider, and I am so pissed right now, but also kind of happy. Let me explain...
My roommate asked me last night if I could set up a wireless router in my room so he could leech my DSL service. I told him I'd do some research and find out if that was possible. I log onto the Earthlink website and discover this page. It says you need to purchase the Home Networking Service for 8$ a month in order to share a wireless internet connection, but it won't let you sign-up without also purchasing an 80$ wireless router that ends up being free after a mail-in rebate.
The thing is, I already own a wireless router. I get transferred to some 3rd-world country where it is SO OBVIOUS that the guy on the phone does not speak English as his first language. I spend 10 some odd minutes on hold as he tries to set up my account for the new service. He comes back and starts asking how I want the equipment to be shipped.
N: What equipment?I kid you not, I was THIS close to cancelling my service before I spoke to the American. Grrr. Okay, just had to get that off my chest. I'm off to Best Buy to purchase a wireless router now!
A: We are going to send you all the equipment necessary for your home networking service.
N: I already own a wireless router.
A: We are going to send you a wireless router.
N: I don't need one.
A: Let me explain this, the equipment will be free of charge after a mail-in rebate.
N: Okay, let me explain this. I don't need your equipment. I already own a wireless router. I only want you to press the button that charges my account 8$ a month for the home networking service. Mmkay?
A: One moment. Let me speak to my supervisor.
(HOLD MUSIC FOR 8 MINUTES)
A: Hi, Noah?
N: Yes. I'm still here.
A: Yes, I talked to my supervisor, but the equipment is packaged with the service, and in order to sign-up with the service you must be sent the equipment.
N: I'm not sure I understand why I must be sent equipment I already own.
A: We only support the wireless router that we will be sending you.
N: I own the exact same wireless router you won't be sending me.
A: We won't be able to support that router.
N: I won't need support.
A: Sir, the service comes bundled with the hardware.
N: (closes eyes, and lets out a long sigh) May I speak to your supervisor please?
A: Yes, one moment.
(HOLD MUSIC FOR 3 MINUTES)
A2: Hello, Noah? I am the supervisor.
N: Hi, I'm sorry. What country are you in?
A2: Your call is being routed to (unintelligible).
N: I see. Could you transfer me to someone in America?
A2: Can you repeat that?
N: Could - You - Transfer - Me - To - Someone - Who - Lives - In - The - U - S - Of - Fracking - A... please?
A2: Yes, hold please.
(HOLD MUSIC FOR 5 MINUTES)
A: Hi, Noah. Before we transfer you, we need to change your account security question.
N: Ooooookay?
A: What is your father's middle name?
N: (gives answer)
A: Okay. Now we will transfer you.
(HOLD MUSIC FOR 3 MINUTES)
P: Hey, is this Noah?
N: Yes it is.
P: I understand you want to sign up for the Earthlink Home Networking Service, but already have a wireless router?
N: That is correct.
P: Well you do know, you don't actually need the service if you already have a router. We won't be able to support it, but your connection should already work on multiple computers.
N: O RLY? I was unaware of that fact.
P: YA RLY! As long as you set it up properly, it should work with no issues what-so-ever.
N: NO WAI! Well then what is the 8$ charge for?
P: SRSLY! That is actually a warranty service for the actual equipment we would send you. That way if you ever have any issues, we can troubleshoot it, and you won't have to worry about anything.
N: Wow, thank you very much. That's all I've been trying to find out for the past 30 minutes.
P: You're very welcome. Have a great New Year!
PS. A stands for a-hole #1. A2 stands for a-hole #2, and P stands for pleasant American.
In this picture I would like to point out the Veni, Vidi, Lusi t-shirt (which is the name of my WoW guild), as well as the three Publix gift cards. It seems as if my family REALLY wants me to start shopping at Publix. My sister picked me up the Robert Ludlum book, which was exactly the one I asked for (she called to find out).
In this picture
It must have brought back memories. Anyhoo, I'm typing on my second favorite present of the year, a Saitek Eclipse keyboard! It's trés chic because it lights up in the dark. Check it out!
Now I can check my email at night without turning on the lights! Boo-ya! Plus it just looks cool, and besides John needed a new keyboard, so he can have my old one. See, it works out great for everyone involved.
Can I get a hells-yeah? It's like a chocolate delight on my lips 24/7. 










